I am an experienced UX and product design leader with a proven track record of driving strategic initiatives, optimizing processes, and managing cross-functional teams across industries such as retail, insurance, real estate, and travel. Currently leading the Supply Chain UX strategy at Target, I foster a culture of continuous improvement, collaboration, and innovation. My leadership philosophy combines deep user-centered design with business alignment, empowering teams to deliver exceptional product experiences that drive business growth.
I’ve led teams through high-impact projects that have improved customer satisfaction, operational efficiency, and product success, such as pioneering fulfillment strategies and optimizing mobile tools for Target’s warehouse operations. My ability to mentor designers and guide teams through complex product challenges has been key in delivering scalable solutions in competitive environments. My work has earned recognition at industry events like Google I/O, and I’ve partnered in strategic initiatives with major tech players like Google.
Key Leadership Competencies
Cross-Functional Team Leadership: Built and led multidisciplinary teams to deliver UX strategies that align with business goals while enhancing customer experiences across industries like insurance (Metromile, Next Insurance) and real estate (Zillow).
Strategic Product Vision: Led the design and development of innovative supply chain solutions at Target, improving first, middle, and last-mile operations, and successfully launching a new fulfillment option, driving significant operational improvements.
User-Centered Design Advocacy: Championed journey-driven and user-centric design processes, ensuring products met both business and user needs, notably improving the insurance purchasing experience at Next Insurance and streamlining user engagement at Metromile.
Mentorship & Development: Established career development frameworks for product designers, fostering a growth-oriented culture where designers could thrive through structured mentoring, feedback, and leadership coaching.
Leadership Approach
I anchor my leadership style in three core principles: integrity, transparency, and innovation. Drawing on methodologies like Leadership Pipeline and Situational Leadership, I adapt my approach based on team maturity and business needs, ensuring a balanced environment where autonomy and support coexist to drive high performance.
I believe in fostering a high-performing, inclusive culture, where creativity, open communication, and accountability drive success. Inspired by Herb Kelleher’s servant leadership philosophy, I prioritize employee well-being, empowering teams through resources and autonomy to encourage ownership and accountability. I actively integrate elements of fun and engagement into the workplace to inspire collaboration and innovation.
Education & Certifications
MBA (In Progress) – Oregon State University (2024–2027)
B.A. in Graphic Arts & History – Syracuse University
Certified in Leading Others through the Leadership Pipeline Institute